Supporting Infrastructure as a Service Capacity Management through Business Scenarios Simulation

Authors

  • Germano Fenner Universidade Federal do Ceará
  • Alberto Lima
  • José Neuman de Souza Universidade Federal do Ceará
  • José Antão Beltrão Moura Universidade Federal de Campina Grande
  • Tárcio Rodrigues Bezerra Instituto Federal de Alagoas

Keywords:

IT service management, capacity management, cloud computing, systems dynamics, multi-criteria decision-making.

Abstract

Managing cloud services is a challenging activity. In an infrastructure-as-a-service (IaaS) provider, maintaining service capacity at a level that meets business demands and drives profitability for the provider requires the support of models and tools. This work presents a model based on systems dynamics and multi-criteria decision-making theories, to estimate the serviceability in the delivery of IaaS services. The model allows simulations of business scenarios to support decisions that involve multiple criteria and that favor the achievement of the strategic objectives of IaaS providers in their capacity management activities. We proceeded a case study in a Brazilian IaaS provider with promising results.

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Author Biographies

Germano Fenner, Universidade Federal do Ceará

Germano Fenner is a PhD student in Computer Science at the Federal University of Ceará (MDCC-UFC). UniFanor Professor and UNIFOR Lato Sensu Graduate - Fortaleza-Ce. His main areas of research are: project management, process management, systems dynamics, strategic planning, IT governance and cloud computing.

José Neuman de Souza, Universidade Federal do Ceará

José Neuman de Souza is a SENIOR MEMBER of the IEEE and Professor of the Federal University of Ceará. He has a BA in Civil Engineering from the Federal University of Ceará (1984), MA in Computer Science from the Federal University of Paraíba (1989), Campina Grande Campus, DIPLOMA in Informatique - University of Paris VI (Pierre et Marie Curie) , France, and developed POST-DOUTORADO SENIOR activities (2008-2009) at the LNCC-National Laboratory of Scientific Computing, Petrópolis, Rio de Janeiro. Member of the Board of Directors of LARC-National Laboratory of Computer Networks from 1999 to 2005 and his representative on the Board of Directors of RNP. Brazilian representative in IFIP / TC6 (Communication Systems) from 1999.

José Antão Beltrão Moura, Universidade Federal de Campina Grande

José Antão Beltrão Moura. He holds a degree in Electrical Engineering from the Federal University of Paraíba (1976), a master's degree in Electrical Engineering - University of Waterloo (1979) and a doctorate in Electrical Engineering - University of Waterloo (1982) - with a concentration in Computer Networks. He is currently associate professor at the Federal University of Campina Grande (UFCG), Department of Systems and Computation. He has been working mainly on the following topics: performance evaluation,  IT Economics (IT projects impact on business and valuation, IT products and services) and IT management from a business perspective - BDIM); most recently working with crowdsourcing games.

Tárcio Rodrigues Bezerra, Instituto Federal de Alagoas

Tárcio Rodrigues Bezerra. He holds a PhD in Computer Science from the Federal University of Campina Grande (2015), a Master's Degree in Computer Science from the Federal University of Campina Grande (1997) and a Bachelor's Degree in Computer Science from the Federal University of Campina Grande (1992). He has been a professor at the Federal Institute of Alagoas since 1996. He has experience in Information Technology, with emphasis on Computer Network Infrastructure and Information Security Management.

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Published

2020-04-12

How to Cite

Fenner, G., Lima, A., de Souza, J. N., Moura, J. A. B., & Bezerra, T. R. (2020). Supporting Infrastructure as a Service Capacity Management through Business Scenarios Simulation. IEEE Latin America Transactions, 18(3), 473–486. Retrieved from https://latamt.ieeer9.org/index.php/transactions/article/view/210

Issue

Vol. 18 No. 3 (2020): Ordinary Issue

Section

Articles