SÁNCHEZ-ADAME, L. M.; MENDOZA, S.; URQUIZA, J.; RODRÍGUEZ, J.; MENESES-VIVEROS, A. Towards a Set of Heuristics for Evaluating Chatbots. IEEE Latin America Transactions, [S. l.], v. 19, n. 12, p. 2037–2045, 2021. Disponível em: https://latamt.ieeer9.org/index.php/transactions/article/view/5052. Acesso em: 4 may. 2024.